Client Care – Griggs Homes

Construction has been at the heart of our business since 1968 and we only build to the highest standards. However, we appreciate that things may go wrong from time to time. We want to do all we can to put things right and therefore our Client Care department are on hand to assist and deal with any issues that may arise.

We have earned a high level of trust and enjoy excellent relationships with all our clients, often across multiple projects and sometimes across multiple generations.

Whether you have purchased a new GRIGGS home, or we have built your BESPOKE home, our Client Care team are on hand to help with any issues that might arise while you are settling in.

The dedication and attention given to our clients by our Client Care team is second to none and significantly surpasses the industry standard and that of our competitors. It is our personal service that reassures our clients that whatever the problem, we will be on hand to help.

Every GRIGGS home is built with a 10-year structural warranty. We work with all the leading warranty providers including Premier, NHBC, LABC and many more. Information on your property warranty provider and specific policy can be found in your homeowner manual.

Your warranty is split into two periods; the defects insurance period, which covers the first two years; and the structural insurance period which covers
years three to ten.

Our GRIGGS Customer Care warranty covers the defects insurance period, the first two years in your new home. The full details of cover within this warranty period are outlined within your homeowner manual.

We are confident our homes are built to the highest standards and you can be too.

Your emergency is our priority.

We are here 24:7 to give you peace of mind that if you have an emergency, we will have the expertise and experience to sort it out for you.

In the event of an emergency – simply call our 24-hr UK based call centre and we will be able to send a qualified tradesman to your home to fix it.

In the event of an emergency issue outside of office hours please contact our 24/7 out of hours team on:

T: 0345 0305 915

We have partnered with Clixifix to provide a simplified client care solution for all of our customers.

This online portal is used for managing and reporting any defects that you have within your home. It also contains a library of useful documents relating to your home that may be invaluable for the future.

Recent purchasers will have received an invitation email from Clixifix with joining instructions. If you have not received an invitation please contact us at clientcare@griggshomes.co.uk so we can help you log in.

GRIGGS is proud of its compliance with the Consumer Code, aiming to provide a high level of information and customer service. The Consumer Code, which came into effect in April 2010, outlines a set of requirements and principles that Home Builders must meet in their marketing and selling of homes and their after-sales customer service.

The Code is an industry-led code of conduct for Home Builders, which was developed to make the home buying process fairer and more transparent for customers. The Code reinforces best practices among Home Builders to encourage a consistently high level of information and customer service.

You can download a copy of the Consumer Code Scheme here :

https://consumercode.co.uk/wp-content/uploads/2019/05/Consumer-Code-Scheme-Fourth-Edition-June-2019.pdf

Our Client Care department are on hand to assist you at all times.

During office hours (Monday - Friday from 8 am to 5 pm) please contact the GRIGGS Client Care team on:

T: 01923 852 322

E: clientcare@griggshomes.co.uk

All enquiries will be responded to within 48 hours of logging the issue, any emergency issues will be handled as a priority.

In the event of an emergency issue outside of office hours please contact our 24/7 out of hours team on:


T: 0345 0305 915

If you are unsure what constitutes an emergency please refer to your homeowner manual.

We hope you enjoy your new GRIGGS home!