Customer Service – Griggs Homes

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Griggs Homes

Customer Service, After Sales and Warranties

Customer Service

Customer Service and After Sales

We enjoy excellent relationships with all our clients, often across multiple projects and sometimes across multiple generations. We have earned a high level of trust from our clients, and to give further peace of mind, we are happy to provide services under appropriate contracts.

Before the start of any project GRIGGS will agree a building programme, specification and detailed costs. This gives our clients peace of mind that their projects will be delivered on time and within budget.

GRIGGS offer unrivalled after-sales client care. Our after-sales team are on hand to help with any issues that might arise while you are settling in to your new home. All clients are presented with a comprehensive handover pack, which includes a full specification for their home, together with any warranties for the building as well as appliances. The dedication and attention given to our clients by our after-sales team is second to none and significantly surpasses the industry standard and that of our competitors. It is our personal service that reassures our clients that whatever the problem, we will be on hand to help.

Construction has been at the heart of our business since 1968 and we only build to the highest standards. Our in-house construction expertise is led at Director level, with whom our clients are assured direct contact at all times. With our Contracts Managers and Site Managers on site every day, working closely with our office based team, we do all we can to provide total peace of mind that projects are delivered within agreed costs and timescales.

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“The best after-care sales we could have hoped for.”
— SHENLEY RESIDENT
“You really helped us to visualise the potential of our plot.”
— MILL HILL RESIDENT
“The team went above and beyond to make it all happen.”
— RADLETT RESIDENT
“Excellent service throughout, we are delighted.”
— ELSTREE RESIDENT
“Polite, thorough and a pleasure to work with.”
— HAMPSTEAD RESIDENT
“Inside our timescale and on budget.”
— RADLETT RESIDENT

2 Year GRIGGS Warranty

In the unlikely event that the materials or workmanship in your new home isn’t up to scratch, you can rest assured that we’ll get it sorted. Your GRIGGS warranty lasts for 2 years from the date of legal completion and will cover you for the items we supplied as part of your new home for example, defects caused by faulty workmanship or materials.

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10 Year NHBC, Premier Guarantee or similar Warranty

All our homes have been built to the standards of the National House Building Council (NHBC), Premier Guarantee or similar.

Alongside your two year GRIGGS warranty, all our new homes carry a ten year NHBC, Premier Guarantee or similar Buildmark warranty. We’re confident our homes are built to the highest standards and you can be too.

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Consumer Code for Home Builders

GRIGGS are proud of its compliance with the Consumer Code, aiming to provide a high level of information and customer service. The Consumer Code, which came into effect in April 2010, outlines a set of requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service.

The Code is an industry-led code of conduct for Home Builders, which was developed to make the home buying process fairer and more transparent for customers. The Code reinforces best practice among Home Builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years. The Code has the added benefit of further increasing the attractiveness of buying a new build over a second hand home. Customers have all the usual benefits of buying a new home plus the added protection provided through the Code.

You can download a copy of the Consumer Code Scheme here :

https://consumercode.co.uk/wp-content/uploads/2019/05/Consumer-Code-Scheme-Fourth-Edition-June-2019.pdf

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Complaints Procedure

If you are unhappy, we are unhappy, so we want to do all we canto put things right. In the event that after contacting our Customer Care Department you are dissatisfied with the resolution of yourcomplaint, the resolution has not been carried out within theestimated timescales or if you are not satisfied with the qualityof customer service, we want to know about it. We will endeavour todeal with your complaint as quickly as possible and would recommendthat you read the information below to find out what to donext.

Our Director, Chris Griggs will be sorry to learn of yourdissatisfaction and wish to resolve it promptly. Please therefore contact Chris by formal writtenletter or the Contact Us form. Your complaint will be acknowledged within 3 working daysand, under normal circumstances, be responded to within 10working days.

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